F.A.Q.

Contact Us

To get in touch with us, please go to the Contact Us  page.

SHIPPING INFORMATION

Delivery time
When we have the items that make up your order in stock, it is dispatched quickly, usually in one to two business days. If you have pre-ordered an item it will ship to arrive at or around the release date. If you are ordering items along with a pre-order all items will ship together, you should place two orders if you would like the currently available releases immediately shipped. All delivery times quoted are estimates and no refunds can be given if the item does not arrive within the quoted window. 

Sending The Order
As you browse or search the site, add the items you want to the shopping basket. When you are ready to buy, press the checkout button, and then fill in the order form with your full name, email address, street address, and credit card details. You will receive an order confirmation once your order has been accepted, and can expect your order to ship on the  business day following the day your order was placed.  In the case of orders with multiple items, the order will be shipped when all items are available.  So if you preorder one album, and order another currently available album as well, the order won't be shipped until the preordered album becomes available.   

Cancellations
If you want to cancel your order, please tell us as soon as possible. We cannot guarantee always to be able to cancel items from an order - if your order has already been sent out, we won't be able stop it. This means that, generally, the only chance to cancel arises when we are waiting for products that are out of stock. Cancellation requests must be sent by email, quoting your order number, to info@playalonerecords.com

Shipping Information
We are not responsible for orders shipped to invalid or incorrect addresses. Please notify us as soon as possible if you've made a mistake and we will attempt to update the shipping information.
 
Address correction
If you are placing a pre-order and know you will be moving before the album is released we ask you to please wait and place your order until you know the final delivery address. Any address corrections should be emailed to info@playalonerecords.com as soon as possible and we will try to accomodate. 
 
Guarantees
All items are guaranteed to be brand new and they should reach you in perfect condition. We will only replace items that are defective, or sent in error.

This is subject to the buyer notifying the company within five working days of receipt of the goods and giving a description of the damage / defect. Do not send anything back without our permission. Please report faulty items by email to Play Alone Records mail order (info@playalonerecords.com) - we will send you return instructions.

Stock
We only sell brand new products, not used items. Most items we carry in stock and can be dispatched quickly. Items which are not in the building when we receive your order can take up to 10 days to be ready for dispatch.

Secure Web Order & Credit Card
We can only accept Mastercard, Visa, Discover and American Express cards for payment. Your card is debited at the point of checkout, orders may be canceled if the order has not yet shipped.

Credit card fraud attempts will be reported to the authorities.

When entering credit card details take GREAT care that they are correct as this is the most common cause of delays. The credit card number is the long number across the middle of the card (NOT the "Card No." sometimes printed at the bottom) and it should contain no letters. Enter the expiry date (NOT the valid from date). Switch users must also include the issue number.

Thanks for shopping with us!